Since 2001, the Citadelle Group has adopted a general vision and values shared by all its subsidiaries. This vision and its values are revised every 5 to 10 years and serve to guide our actions for the group and the companies that make it up. We are also attached to the singularity of the cultures of each of our companies, which have their own vision.
Today, our values are defined as follows :
• Professionalism : preparation and rigor in all our actions
• Team spirit : effort to make others succeed
• Quality : respect for commitment by favoring simplicity, innovation and cost control
• Innovation : invention, exploration, experimentation
• Expression : obligation to express and explain disagreements
The group makes customer satisfaction its priority. The continuous deployment of new technological tools supports the efforts of our teams towards a constantly improved customer experience. Every year since 2018, we have obtained the Customer Delight Excellence Award Silver issued by Toyota. Finally in 2021 CCIE as awarded the Gold Award for Sales Excellence.